Help Center

FAQ

Getting Started

Do I need an account to place an order?

I have forgotten my password. What should I do?

How do I receive Arden Teal email updates?

How do I place an order on your site?

Where can I find size and fit advice?

An item that I want is sold out. Will it come in stock again?

Payment

What payment methods do you accept?

What currencies do we accept?

Which credit/debit card do you accept for payment?

Do I need a PayPal account to purchase your products?

Orders

How do I know if my order has been received?

Can I cancel my order?

Can I make changes to my order?

Shipping

Will I be charged with a shipping fee?

When will I receive my order?

Will I need to pay taxes and duties?

Returns & Refunds

What is your returns policy?

How do I return an item?

When will I receive my refund?

Can I return an item for an exchange instead of a refund?

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