Refund policy
If your purchase isn’t quite right, you can return it for a refund within 10 business days of your delivery date. Refund will return in the forms of credits valid for 365 days.
Returned items must conform to our Returns Policy:
Items must be returned undamaged and unused in its original packaging and inside a protective shipping box;
Shoes must not have creases on them;
All packaging must be unmarked and not defaced in any manner;
Any item that you received with tag(s) attached must be returned with the same tag(s) intact. If the tag is removed then the returned item will not comply with the returns policy and will not be refunded;
Returned items will be refunded excluding the cost of shipping;
Arden Teal reserves the right to offer a refund based on our sole discretion;
This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable.
International Shipping & Return Applies.
For Singapore orders we only offer free exchange once, subsequent exchanges will be subjected to a fee of SG$20.
HOW DO U RETURN AN ITEM?
You will need to initiate returns by clicking on the Returns & Refund link under our 'Need Help' section below.
Once that is done and you have a received an email from us confirming your returns, you may then proceed to return your parcel using any postal service. Please note that the return postage costs will be incurred on your end. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.
Do ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. When you return your order, place your returns note in the parcel with the following details marked on it:
- Your order number
- The items you’re returning for a refund
We’ll send you an email as soon as we’ve received your return in its original condition.
WHEN WILL I RECEIVE MY REFUND?
As soon as your item is received and accepted, we will offer a full refund in credits with a validity period of 365 days – this is usually done within 48 hours. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.
CAN I RETURN AN ITEM FOR AN EXCHANGE INSTEAD OF A REFUND?
You can return your item for an exchange within 10 business days. If you want to exchange for a different colour or size, the price of both colours must be the same as the price at which you bought the original product.
If the item is out of stock in the size or colour you have opted for, then a refund will be processed instead.
If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you will need to return the item for a refund and place a new order.
When you return your order, place your returns note in the parcel with the following details marked on it:
- Your order number
- Which items you’d like exchanged
- The new size or colour of the items to be exchanged with
If the returns note doesn’t have the exchange details indicated (new size or colour required), we will proceed to automatically issue a refund for the returned item.
