Returns & Refunds

Common Return Questions

Our Returns & Refund Policy?

  • If your purchase isn’t quite right, you can return it for a refund within 10 business days of your delivery date
  • Refund will be returned in the form of credits, which you can use for future purchases on our site. Credits are valid for 365 days.
  • For Singapore orders we only offer free exchange once, subsequent exchanges will be subjected to a fee of SG$20
  • International shipping & return charges apply
  • Returned items must conform to our Returns Policy
  • Items must be returned undamaged and unused in its original packaging and inside a protective shipping box
  • Shoes must not have creases on them
  • All packaging must be unmarked and not defaced in any manner
  • Any item that you received with tag(s) attached must be returned with the same tag(s) intact. If the tag is removed then the returned item will not comply with the returns policy and will not be refunded

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • There is no charges for returns within Singapore. International return shipping charges will apply.
  • Original shipping charges is non-refundable for International shipping

 

How do I return?

  • Enter your order number, email address, message in the fields above and click Submit
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your account on our website
  • As soon as the credits are into your account you will be able to make a new purchase

Still have questions? Email us at concierge@ardenteal.com with your full name, order number and we will get back to you shortly.

 

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