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Shoe Care Guide


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Popular FAQs


We offer free worldwide shipping with a minimum spend of US$50. Shipping within Singapore is free with no minimum spend.

Once your order details are confirmed and payment is received, your item(s) will be carefully prepared and sent off within 2 business days. Delivery within Singapore will normally take 2 - 4 business days. International deliveries will take 2 -10 business days depending on your location.

For Singapore orders, the price you see is the price you pay. There are no hidden duties and taxes charged. For international orders, import duties and taxes may be charged once your order arrives at its final shipping destination and will be determined by your local customs office.

You will need to initiate returns by clicking on the Returns & Refund link under our Need Help section at the bottom menu.

Once that is done and you have received an email from us confirming your returns, you may then proceed to return your parcel using any postal service. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.

Do ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. When you return your order, place your returns note in the parcel with the following details marked on it:

- Your order number
- The items you’re returning for a refund

We’ll send you an email as soon as we’ve received your return in its original condition.